Terms & Condition

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Flights Ticket Change and Cancellation Policy (For hisgo)

If it is refundable ticket

  • In case of change and cancellation, please change/cancel at “My page” of this website or inform to our office within business hour.
  • The cancellation date is counted from one day before the check in date.
  • In case of cancellation due to non-contact(NO SHOW), we can not refund any of our customers are available upon request. In addition, there might be charged separately from the airline.
  • Please check conditions and required documents due to entry and departure from/to each countries by yourself.
  • If there is refund to customers, we will refund amount withhold cancellation fee which mentioned above from paid amount.
  • We accept the refund
  • 1) At counter of our office (php by check)
  • 2) By transferring to customer’s bank account (php) only.
  • In case of refund at counter, we only accept the refund to the identical person who will board the flight (please bring non-used ticket and receipt)
  • The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards.
  • In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment.
  • If the customer own official passport, please inform us when you make a reservation.

Refund conditions after ticketing (if it is different from the above specifications)

  • After issuing thicket: Refund - Not allowed
  • Cancellation fee (in case different from the above cancellation fee)
  • In case of refund amount is confirmed after finishing to adjust an account with airline. (*It may take 3-6 months for refund) Changes made by the following reasons, please cancel the booking and make a new reservation.
  • [Change or correction of passenger name(spell). Or in case there is no vacant seat of same class in travel dates after request of change.]

Hotel Change and Cancellation Policy

Change and cancellation fee

Change and cancellation fee of hotel coupon will vary depending on each hotel. Please confirm for details on the application screen at the time of hotel reservation, or my page after reservation in this website (hisgo).
  • The cancellation date is counted from one day before the check in date.
  • In case of change and cancellation, please change/cancel at “My page” of this website.
  • Please refrain from cancelling by E-mail, Fax when the staying date is 1 week before the check in date.
  • Please pay cancellation fee in case of not informing cancellation on the day of staying date.
  • ”Change” includes change name of guests, type of rooms, number of staying dates.
  • Cancellation fee will be charged even in an accident caused by a flight delay or traffic conditions and so on.
  • If you will change the staying hotel after booking, please cancel the booking and make a new reservation.
  • If you will change the staying date after booking, please cancel the booking and make a new reservation.
  • In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment. (Please note that in case of bank transfer to overseas countries(including Japan), the customer needs to pay the fee of overseas remittance.)
  • The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards.
  • If the customer own official passport, please inform us when you make a reservation.

Activities Change and Cancellation Policy

Change and cancellation fee

Change and cancellation fee of activities will vary depending on each activities. Please confirm for details on the application screen at the time of reservation, or my page after reservation in this website (hisgo).
  • The cancellation date is counted from one day before the check in date.
  • In case of change and cancellation, please change/cancel at “My page” of this website.
  • Please pay cancellation fee in case of not informing cancellation on the day of joining date.
  • ”Change” includes change name of guests, number of guests.
  • Cancellation fee will be charged even in an accident caused by a flight delay or traffic conditions and so on.
  • If you will change activities after booking, please cancel the booking and make a new reservation.
  • If you will change the join date after booking, please cancel the booking and make a new reservation.
  • In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment. 
  • (Please note that in case of bank transfer to overseas countries(including Japan), the customer needs to pay the fee of overseas remittance.)
  • The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards. 
  • If the customer own official passport, please inform us when you make a reservation.

Japan Hotel & Air Package

Cancellation fees (per passenger)

Before issuing ticket Free of charge
After issuing ticket 60% of total
After departure 100% of total

・In case of cancellation, please cancel at “My page” of this website or inform to our office within business hours.
・This plan cannot be changed. The reservation has to be cancelled and a new reservation made.